Return & Exchange

Return & Exchange Policy

Last updated: June 2025

At Joobran, customer satisfaction is our priority. If you are not fully happy with your purchase, we are here to help. Please read the policy below carefully before initiating a return or exchange.

1. Returns

  • We accept returns within 14 days of the delivery date.
  • Items must be returned in "like new" condition — unused, undamaged, and with all original packaging.
  • Upon receiving and inspecting the returned item, a refund will be issued to your original payment method.
  • Return shipping fees are borne by the customer.
Items that show signs of use, damage, or are missing original packaging will not be accepted for return.

2. Exchanges

  • Exchanges are accepted within 14 days of the delivery date.
  • Items must be in "like new" condition to be eligible for exchange.
  • Exchange shipping fees are borne by the customer.

3. How to Initiate a Return or Exchange

To start the process, contact us before sending anything back:

Please include your order number and the reason for the return or exchange. Our team will respond within 1–2 business days with next steps.

4. Non-Eligible Items

The following items are not eligible for return or exchange:

  • Items returned after the 14-day window.
  • Items that are used, damaged, or not in their original condition.
  • Items missing original packaging or accessories.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

6. Refund Processing Time

Once your return is received and inspected, refunds are typically processed within 5–7 business days. The time for the refund to appear in your account may vary depending on your bank or payment provider.

7. Contact Us

For any questions about your return or exchange, don't hesitate to reach out — we will work with you to make sure you are satisfied.

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