Shipping Policy

Last updated: June 2025

Thank you for shopping with Joobran. Below you will find all information regarding how we process and deliver your order.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on Fridays or public holidays will be processed the next available business day.

2. Domestic Shipping (Egypt)

We currently ship to all governorates across Egypt.

• Delivery times are estimates and may vary depending on your location and courier availability.
• Delays may occur during national holidays or peak periods.
• The exact shipping cost will be calculated and displayed at checkout.

3. Order Tracking

Once your order has been dispatched, you will receive a confirmation with tracking details (where available from the courier). If you have not received your tracking information within 3 business days of your order, please contact us.

4. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete at checkout. Joobran is not responsible for delivery failures or delays resulting from an incorrect or incomplete address provided by the customer. Reshipment fees will apply in such cases.

5. Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at info@joobran.com. We will liaise with the courier on your behalf. Please note that Joobran is not liable for delays caused by third-party courier services.

6. Damaged Orders on Arrival

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will assess the situation and arrange a replacement or refund as appropriate.

7. Contact Us

For any shipping-related questions, reach us at:

• Email: info@joobran.com
• Phone / WhatsApp: +20 11 26345617